Terms of Service

1. Scope and Acceptance

These Terms apply to all contracts between Kundenbox and its customers regarding the use of the Kundenbox platform. Deviating terms and conditions of the customer do not apply unless we have expressly agreed to them in writing.

If you use Kundenbox on behalf of a company or other legal entity, you represent that you are authorized to bind that entity to these Terms.

2. Description of Services

Kundenbox is a software-as-a-service platform that consolidates customer requests from multiple channels (such as email, WhatsApp, and web forms) into a single inbox and provides tools for managing, processing, and responding to those requests, including AI-assisted features such as summaries and reply suggestions.

The specific scope of features depends on the selected plan. We continuously develop our services and may add, modify, or discontinue individual features, provided the core functionality of the platform is preserved.

3. Registration and Account

Use of Kundenbox requires an account. You must provide accurate and complete information during registration and keep it up to date.

You are responsible for keeping your access credentials confidential and for all activities that occur under your account. Notify us immediately if you suspect unauthorized use of your account.

4. Customer Data and Privacy

All data you submit to or process through Kundenbox (including customer requests, messages, and attachments) remains your property. You grant us the rights necessary to process this data solely for the purpose of providing our services.

You are responsible for ensuring that your use of Kundenbox — in particular the processing of your customers' personal data — complies with applicable data protection law. Details on how we process personal data are described in our Privacy Policy.

Where we process personal data on your behalf, the parties will comply with the applicable requirements of the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

5. Acceptable Use

You may not use Kundenbox to send unlawful, abusive, or unsolicited communications (spam), to infringe third-party rights, to distribute malware, or to disrupt the operation of the platform.

You may not attempt to gain unauthorized access to our systems, reverse engineer the platform, or resell access to the services without our prior written consent.

When using connected third-party channels (e.g. WhatsApp or email providers), you must also comply with the applicable terms of those providers.

We may suspend or restrict access in case of serious or repeated violations of these Terms.

6. Availability and Support

We strive to provide high availability of the platform but do not guarantee uninterrupted or error-free operation. Planned maintenance will be announced in advance where reasonably possible.

Support is provided via the channels and within the scope specified for your plan.

7. Fees and Payment

Fees, billing periods, and payment terms are based on the selected plan as published at the time of ordering or as individually agreed.

Unless agreed otherwise, fees are due in advance for the respective billing period. If you fail to pay despite a reminder, we may suspend access to the services until payment is received.

We may adjust our prices with effect for the next billing period by giving at least 30 days' notice. If you do not agree to a price increase, you may terminate the contract as of the effective date of the change.

8. Intellectual Property

All rights to the Kundenbox platform, including software, design, and trademarks, remain with Kundenbox GmbH or its licensors. You receive a non-exclusive, non-transferable right to use the platform for the duration of the contract within the scope of these Terms.

Feedback and suggestions you provide may be used by us to improve our services without obligation or compensation.

9. Warranty and Liability

Kundenbox is provided with the care customary in the industry. To the extent permitted by law, we disclaim any further warranty, in particular for fitness for a specific purpose.

AI-generated content (such as summaries and reply suggestions) is provided as assistance only and may contain errors. You are responsible for reviewing such content before relying on it or sending it to your customers.

We are liable without limitation for damage caused intentionally or by gross negligence. Any liability for slight negligence, indirect or consequential damage, loss of profit, or loss of data is excluded to the extent permitted by law. Mandatory statutory liability remains unaffected.

10. Term and Termination

The contract runs for the agreed billing period and is automatically renewed unless terminated by the end of the current period.

The right to terminate for good cause remains reserved. After termination, your access to the platform ends. Upon request made before the effective date of termination, we will make your data available for export within a reasonable period; thereafter, we will delete it in accordance with our Privacy Policy and applicable law.

11. Changes to these Terms

We may amend these Terms from time to time, for example to reflect changes in our services or in applicable law. We will notify you of material changes in advance by email or within the platform.

If you do not object to the changes before they take effect or continue to use the services thereafter, the amended Terms are deemed accepted. If you object, either party may terminate the contract as of the effective date of the change.

12. Governing Law and Jurisdiction

These Terms are governed by Swiss substantive law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction is Zurich, Switzerland, subject to mandatory statutory places of jurisdiction.

13. Contact

If you have questions about these Terms, please contact us:

Kundenbox GmbH, Reutlenring 15, 8302 Kloten, Switzerland

Email: legal@kundenbox.ch